Miller Children’s & Women's is dedicated to helping families with an infant in the NICU. These resources are available to help parents get the information they need.
As a patient of Miller Children’s & Women’s, I have these rights
- To be called by my name or by a name I prefer.
- To receive a smile and loving care.
- To be given a careful evaluation and courteous, prompt treatment.
- To know the names of my doctors, my nurses and any others who help care for me.
- To have my basic needs met - to be clean, dry, comfortable and without restraints whenever possible.
- To have my routine followed whenever possible - uninterrupted sleep, quiet times, playroom, school and the comfort of my parents and family members. My schedule (inpatient & outpatient) should be designed for my convenience as much as possible.
- To have a schedule for my tests and procedures that do not keep me hungry or thirsty any longer than necessary.
- To be provided appropriate explanations and preparation for any medical procedures.
- To make choices whenever possible when they do not interfere with the quality of my care.
- To have my discomfort or pain identified and be provided with appropriate support and/or medication to keep me as comfortable as possible.
- To cry and make noise or object to anything that hurts me.
- To have my parent with me any time that they are able to stay, as long as it does not compromise my care. This includes X-rays, lab tests, etc.
- To have an interpreter for my family and me whenever possible, if I have difficulty speaking or understanding English. The interpreter is provided at no cost to me.
- To be told what is happening to me and to have any questions answered honestly, in words I can understand.
- To have confidentiality about my illness.
- Not to have people talk about me over my bed, in an exam room, outside the door or in the hallway unless I know what is happening.
- To be discharged from the hospital as soon as possible without compromising my health.
The above “Child’s Bill of Rights” is not a legally binding document. This material comes from the Children’s Hospital Association (CHA). Miller Children’s & Women's is a part of CHA.
The NICU care team is committed to providing patient and family-centered care and establishing a partnership with you, while your child is in the NICU. We encourage your participation and communication 24/7. Visiting guidelines are subject to change during flu season. Please let your care team know if you have any questions.
- The NICU is an open environment where private information may be overheard. Please be respectful of others while spending time with your baby.
- Due to limited space, two people may be at your baby’s bedside at one time. A NICU parent with a visible parent band will need to remain with any friends/family at the bedside.
- NICU Quiet Time is daily from 6 to 8 p.m. Parents are welcomed during this time, but friends and family will be asked to continue their visit after this Quiet Time has ended.
- Friends and family (age 14 and older) are welcomed in the NICU when accompanied by a NICU parent during general visiting hours between 9 a.m. to 9 p.m. A visitor sticker should be visible at all times.
- Grandparents may visit with a NICU parent at all times with the exception of “Quiet Time” from
6 to 8 p.m.
- Siblings are welcome to visit with parents during general visiting hours from 9 a.m. to 9 p.m. with the exception of “Quiet Time” from 6 to 8 p.m.
- The NICU environment may not be appropriate for siblings younger than 3-years-old. We encourage you to contact the Child Life Program at (562) 933-8060 to prepare your child for their visit. Sibling Time also is available on the 1st Floor. Siblings entering the NICU will require proof of immunization.
- The NICU is a restful healing environment for your baby. Please use soft voices and use your cell phone outside of the unit and in the lobby area.
- Please postpone your visit if you are ill or think you may be getting ill.
- Our main lobby located on the 1st Floor is available for extended family members to wait.
- We ask that you only eat and drink in our cafeteria (Ground Floor), the Seaside Café (1st Floor), the NICU family kitchen and the outside patio.
- For the safety of our patients, latex balloons are not permitted in the hospital.
Birth certificate copies are not available through the hospital.
Depending on when you or your child was born, you will need to contact either:
City of Long Beach
Los Angeles County Recorder’s Office
County of Orange Health Care Agency
Orange County Clerk-Recorder
Born within one year at Miller Children’s & Women's:
City of Long Beach Department of Health and Human Services
Phone: (562) 570-4305
Born more than a year ago at Miller Children’s & Women's:
Los Angeles County Recorder’s Office
Phone: (562) 462-2137 or (562) 462-2103
- Neonatal Intensive Care Unit (2nd Floor)
2801 Atlantic Ave.
- Cherese Mari Laulhere Children's Village (High-Risk Infant Follow-Up Program)
2701 Atlantic Ave.