MemorialCare Miller Children's & Women's Hospital Long Beach was named a 2023 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey's annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.
"We are immensely proud to receive this prestigious recognition from Press Ganey, which underscores the unwavering dedication and high level of care our team at Miller Children’s & Women’s provides," says Yair Katz, chief executive, MemorialCare Miller Children’s & Women’s Hospital Long Beach. “This award reaffirms our relentless pursuit of delivering the highest quality of care and compassion for children and expectant mothers.”
As a winner of the Press Ganey HX Pinnacle of Excellence Award®, Miller Children's & Women's is ranked in the 90th percentile of healthcare providers that have maintained consistently high levels of excellence in delivering patient experience over a minimum of three consecutive years from April 2020 – March 2023.
"The journey of healing begins with the quality of care provided, resonating through every interaction with patients and their families," says Graham Tse, M.D., chief medical officer, MemorialCare Miller Children’s & Women’s Hospital Long Beach. "Reflecting on the entire continuum of care, this award holds profound meaning, as enhanced patient experiences often lead to improved health outcomes for both patients and their families."
The Press Ganey HX Pinnacle of Excellence Award® measures a hospital's patient experience based on performance on global survey measures such as likelihood to recommend, teamwork, and overall rating.
"Each day, Miller Children’s & Women's exemplifies dedication to their patients and workforce, showcasing a commitment that extends beyond the boundaries of their facilities," says Patrick T. Ryan, chairman and chief executive officer, Press Ganey. "In prioritizing both their employees and the communities they serve, Miller Children's & Women's sets a remarkable standard for compassionate healthcare. It is with great honor that we stand as partners, celebrating their outstanding achievement."