The Patient Relations Department promotes first-class customer service to everyone by meeting with patients to manage satisfaction, providing service excellence training to employees and encouraging collaboration between patients, visitors and health care professionals. Serving as advocates across the medical campus, the Patient Relations Department is committed to enhancing patient and family satisfaction during their hospital stay by actively listening to patients and their families in a sensitive, kind and respectful manner. Opening up this dialogue, allows patients and their families to express their positive experiences or help resolve any issues or concerns they may have.
The Patient Relations Department has dedicated “patient ambassadors,” who collaborate with all members of the health care team to ensure that the patient’s needs are being met. Patient ambassadors introduce themselves directly to the patient and their families during rounds—when the patient ambassadors meets with the patient to ensure they are satisfied. To speak to a patient ambassador, please call the Customer Service Hotline or ask someone from the health care team to reach them.
Patients and their families are mailed a survey shortly after being discharged from the hospital by our vendor, Press Ganey. You will be asked about the services and care received. Please complete this survey, so we can see if we met your needs, and learn how we can improve care for families in the future.
Contact Patient Relations
Monday – Friday; 9 a.m. – 5 p.m.
Customer Service Hotline: (562) 933-9315
After office hours, please leave a message on the Patient Relations Hotline. All calls will be returned the next business day.